Terms & Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as Pic n’ Mix, Lollipops, and wrapped candy cannot be returned. We do accept returns of some packaged chocolate & Soft Drinks.

Additional non-returnable items:
* Gift cards

To complete your return, we require your order number as proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item that has been partially or fully opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error of us or manufacturer.
* Any item that is returned more than 30 days after delivery

Any item to be returned can be sent to us at; Candy Box, 6 High Street, Littlehampton, West Sussex, BN17 5EE. Or local delivered items can be collected for a small collection fee no greater than 50% of original delivery charge.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your payment card or original method of payment, within a 7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@candy-box.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@candy-box.co.uk and send your item to:Candy Box, 6 High Street, Littlehampton, West Sussex, BN17 5EE, United Kingdom.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Candy Box, 6 High Street, Littlehampton, West Sussex, BN17 5EE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original delivery charge will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are sending an item over £35, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Allergen information is displayed on items, if you are unsure please contact us. All goods are packed in an environment which handles soya gluten, dairy and Nuts.